Cart
This hands-on leadership role blends strategic oversight, team mentorship, and day-to-day execution. You will support the coordination of market operations, uphold high standards of quality and service, and foster a collaborative, customer-focused environment. Your ability to lead by example, solve problems proactively, and inspire your team will be essential in delivering memorable guest experiences and achieving business goals.
We are looking for an enthusiastic and passionate candidate to lead, inspire, and guide a cohesive team. The ideal candidate will have a demonstrated commitment to Sunterra Legendary customer service, natural leadership abilities, a solid work ethic, and a passion for food. You will be an effective and confident communicator, and colleagues will describe you as dynamic, positive, and ready to take the next step forward in your career with Sunterra.
Duties and Responsibilities:
Operational Leadership & Execution• Support the Market Manager in overseeing daily operations across all departments.
• Ensure consistent execution of Sunterra’s standards for cleanliness, merchandising, and customer service.
• Responsible for opening and closing duties within the market.
• Monitor and maintain inventory levels, ordering supplies as needed to meet demand.
• Check orders for accuracy and sign off on invoices.
• Ensure all standardized recipes are followed without deviation.
• Conduct monthly inventory of assigned orders and follow up with other departments.
• Update and follow up weekly on prep charts to reduce waste and maintain full, abundant showcases.
• Set routines for Team Members to monitor production and productivity levels.
• Ensure proper sanitation procedures are followed, with regular follow-up.
• Attend financial meetings, rollouts, and pre/post-shift briefings.
• Enforce OH&S regulations and WCB protocols, including incident reporting.
• Ensure emergency procedures are understood and practiced.
• Oversee receiving accuracy and cash handling procedures.
• Manage crisis situations with professionalism and urgency.
• Promote Sunterra’s unique service philosophies including Sacred Hours and Sampling.
Customer Experience & Merchandising
• Lead by example in delivering legendary customer service with warmth, attentiveness, and product knowledge.
• Ensure departments are well-stocked, clean, and visually appealing.
• Work in the market to ensure everything is full, colorful, and abundant for service.
• Resolve customer concerns with professionalism and urgency.
• Engage with customers to answer questions and provide guidance.
Team Development & Oversight
• Train Team Members to provide superior customer service.
• Mentor and coach department leads and team members to foster a culture of accountability, learning, and pride.
• Support onboarding, training, and development plans for new hires.
• Conduct performance reviews and provide ongoing feedback.
• Coach and develop Team Members on daily tasks.
• Promote a positive, inclusive, and respectful work environment.
• Lead weekly team meetings and one-on-one coaching sessions.
• Conduct structured performance evaluations and succession planning.
• Implement Manager Binder and Red Book tools for accountability.
• Organize team-building events and recognition programs.
• Train team members on Sunterra philosophies including Sacred Hours and Sampling.
• Recruitment and brilliant selector – responsible for identifying and hiring top talent that aligns with Sunterra’s values and culture.
Margin Execution & Labour Management
• Monitor labor and inventory costs to meet or exceed profitability targets.
• Analyze sales trends and operational data to identify opportunities for improvement.
• Collaborate with department leads to ensure portion control and cost-conscious practices.
• Support waste reduction initiatives and accurate inventory tracking.
• Conduct daily follow-up with Market Chef and Team Leads to maximize productivity, labor, rotation, product costs, order execution, and weekly sales analysis.
• Follow up on cash handling procedures and deposits.
• Draft and analyze budgets, forecasts, and business plans.
• Monitor weekly KPIs including sales, margins, and labor costs.
• Use SMS and other systems for reporting and operational efficiency.
Qualifications:
• 3 years of retail or hospitality leadership experience, preferably in a market or multi-department environment.• Strong leadership, communication, and organizational skills.
• Proven ability to manage operations, inventory, and team performance.
• Food Safety and WHMIS certification (training provided if needed).
• Passion for food, hospitality, and continuous improvement.
Working Conditions
• Standing and walking for extended periods.
• Exposure to temperature variations and wet conditions.
• Repetitive lifting (up to 40 lbs), reaching, and manual tasks.
• Fast-paced, team-oriented market environment.
• May walk and work on uneven surfaces.
• Requires some reaching above and below shoulder height.
• Repetitive use of hands with power grasping and fine manipulation.
*Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café! *
The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.
Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference. Just like finishing a hard day's work on the farm, working for Sunterra will provide you with a sense of ownership, pride, and the satisfaction of a job well done. Expand your skills and feel a sense of belonging and fulfillment. With your passion and care help, create unforgettable experiences for our customers through exceptional service and high-quality products.
Roll up your sleeves and apply!
