FAQ

Do I need an account to shop online?

You can shop and add items to your cart without signing in, but to go through checkout you will have to sign in to an existing account, or create a new account.


I can’t find a specific product. What can I do?

Online grocery shopping doesn’t offer every product found in our markets, so the item you’re looking for may not be available online. To check, try the Quick Search function here.


When will my credit card be charged?

The order total on the online checkout is an estimate based on your cart and delivery/pick up option. When our Team Members shop your order on the delivery/pick up day requested, your credit card will be charged the till checkout total on that day. You will receive a till receipt with your order that shows the exact amount charged. It may vary slightly from the online checkout, as weighted items may be a little heavier or lighter. For example, if you ordered 454 grams of ground beef, you may receive 445 grams or 460 grams.

Please note that monthly specials are only valid for the month in which your delivery/pick up day falls. For example, if you ordered a Stockboy Special item on the last day of the month and had it delivered on the first day of the following month, the Stockboy Special pricing would not be in effect on that item.


My grocery/catering order hasn’t arrived. What can I do?

Please phone us for assistance.

Grocery
Calgary (403) 287-0553
Edmonton (780) 434-2610

Catering
Calgary (403) 263-9759
Edmonton (780) 426-3807


How do I cancel an order?

Once you’ve placed an order, a confirmation screen will appear with a green Cancel Order button on the top right side. If you’ve closed the screen, you can still go to your account settings and click on View Previous Orders. Find the order you’d like to cancel, click Order Detail on the right side and click the green Cancel Order button on the top right side.


I can’t link my Fresh Rewards account with my Sunterra online account. Please help.

We want to fix this for you straight away. Please call to speak to our Fresh Rewards team at 403-266-2820 and we’ll get it sorted out.


How much does grocery delivery cost?

Grocery delivery is $8 within Calgary and Edmonton city limits, with a minimum $50 purchase. 


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