You can shop and add items to your cart without signing in, but to go through checkout you will have to sign in to an existing account, or create a new account.
Online grocery shopping doesn’t offer every product found in our markets, so the item you’re looking for may not be available online. To check, try the Quick Search function here.
The order total on the online checkout is an estimate based on your cart and delivery/pick up option. When our Team Members shop your order on the delivery/pick up day requested, your credit card will be charged the till checkout total on that day. You will receive a till receipt with your order that shows the exact amount charged. It may vary slightly from the online checkout, as weighted items may be a little heavier or lighter. For example, if you ordered 454 grams of ground beef, you may receive 445 grams or 460 grams.
Please note that monthly specials are only valid for the month in which your delivery/pick up day falls. For example, if you ordered a Stockboy Special item on the last day of the month and had it delivered on the first day of the following month, the Stockboy Special pricing would not be in effect on that item.
Please phone us for assistance.
Once you’ve placed an order, a confirmation screen will appear with a green Cancel Order button on the top right side. If you’ve closed the screen, you can still go to your account settings and click on View Previous Orders. Find the order you’d like to cancel, click Order Detail on the right side and click the green Cancel Order button on the top right side.
We want to fix this for you straight away. Please call to speak to our Fresh Rewards team at 403-266-2820 and we’ll get it sorted out.
Grocery delivery is $8 within Calgary and Edmonton city limits, with a minimum $50 purchase.
At checkout select your pay method as "Credit Card" instead of the previously saved four digit credit card. Check the box that says "Remember credit card for future Sunterra purchases. This will save over any existing credit card on file. Only one saved credit card per account. Your information is secure and will never be shared."
This will take you to a new screen where you will enter in your new credit card information and that card will now be saved.
Depending on your location delivery costs vary. For specific information, please view our delivery zones at sunterramarket.com/ordercatering/deliveryzones (be sure to specify your city as either Calgary or Edmonton in the header).
We deliver catering orders between 6 am and 9 pm. If you are looking for a delivery outside of these times, please call us at 403-263-9759 or 780-426-3807 to make arrangements.
Yes, if you require plates, napkins, forks, knives and spoons, please order your disposables under the department titled Plates and Cutlery on the left-hand side of the page at sunterramarket.com/OrderCatering
Yes! For details about options and rates see the department titled Staff Services on the left-hand side of the page at sunterramarket.com/OrderCatering. You can also call us directly at 403-263-9759 or 780-426-3807 and our events coordinator will assist you with your staffing needs.
If you’ve already received an invoice for your order you can respond to the email sent to you, or you can give us a call at the catering office (403-263-9759 or 780-426-3807).
If your order was placed online, you can login, go to past orders and select cancel. You can also respond to the email confirmation we’ve sent you or call our office at 403-263-9759 or 780-426-3807.
Orders can be cancelled one business day in advance of delivery. If a situation has arisen and it is less than one business day in advance, please call us to discuss your circumstances.
Yes, for any special requests please contact us by email or phone so we can do our best to assist you.
Please make us aware of all allergies when placing an order so we can be sure to wrap items separately.
Please note that we will make every effort to accommodate allergies where possible and have identified common diet friendly dishes on the menu. However, please keep in mind that our dishes are prepared from scratch and involve shared equipment, packaging and preparation areas. We therefore cannot guarantee that any of our menu items can be 100% free of allergens.
Vegetarian (VT) and gluten aware (GA) items are labelled in the catering catalogue and on our website with symbols. If you have other allergies, indicate them on your order or call us at 403-263-9759 or780-426-3807 and we will discuss our allergen free options with you.
Call the catering office at 403-263-9759 or 780-426-3807. For after hours in Calgary please call 403-828-9756 (catering cell phone) or 403-261-6772 (catering store). In Edmonton please call 780-426-3791 (catering cell phone) 780-293-3791 (catering store).
Yes, we have summer, Thanksgiving and Christmas offerings. These are available online or you can call us and we will send them to you. We also offer seasonal prepared meals forThanksgiving, Christmas, Valentine’s Day, Easter and Mother’s Day that are available online during applicable holidays. Other special offerings include our weekly Friday Night Feast Meals that are available to order online at sunterramarket.com/shopgrocery.
Monday to Friday, 7 am to 6pm (statutory holiday hours do apply).
If the order is a corporate order that is paid for by a company, Fresh Reward points will not be given for this transaction. Personal catering orders that are placed by and paid for by an individual are eligible to receive Fresh Reward points.
We will collect any rental items the following business day. If the event is at your home and you are not home the following day, please leave the rentals on your front porch or call us to make arrangements.
If you would like to return your trays, please contact us to make arrangements. Alternatively, trays can be recycled.
Each market has a different pick up spot for catering orders. Please make sure you let our Team Members know you are picking up a catering order and bring your invoice or invoice number with you.
Lendrum Shopping Centre – Pick up at the deli cheese counter.
Commerce Place – Pick up at the kitchen.
West Market Square – Pick up at the grab n’ go counter in the kitchen.
Britannia Plaza Shopping Centre – Pick up at the kitchen at the back of the store.
Keynote – Pick up at the coffee bar.
Kensington Road – Pick up at the kitchen.
Bankers Hall – Pick up at the bakery.
TransCanada Tower – Pick up bakery catering orders at the bakery. All other catering
orders can be picked up at the juice bar.
Your credit card will not be charged until one business day before the delivery date of the order. If there are any last minute changes to your order, your credit card payment will be adjusted accordingly.