Terms of Use

Information Collection

Sunterra does not gather any personally identifiable information unless it is voluntarily provided by the user. In the event personal information is provided, Sunterra will not distribute or sell this information to outside organizations.

Online Shopping and Catering

Personally identifiable information such as your name, email, address and phone number will be used to process your online order and stored in your online customer account to simplify future transactions.

Newsletters

Upon signing up for the Sunterra newsletter, information gathered will only be used to email you the newsletter or, in some circumstances, Sunterra-related news. You email address will not be released to outside organizations.

Fresh Rewards

Information gathered from this application will only be used to enroll you in the Sunterra Fresh Rewards program and, if indicated, email you the Sunterra newsletter and mail you a birthday card.

Fresh Rewards Redemption

Information gathered from the redemption form will only be used to send you your Sunterra reward.

Social Media

Our Team Members and customers’ privacy needs to be respected, and photos, videos or written identification should not be posted online without consent. Sunterra’s codes of conduct including respect, harassment, bullying, cultural insensitivity and confidentiality apply to online interactions.

Customer Surveys and Feedback

If you should choose to provide us with personal information by filling out a form or email, this information will be reviewed only by our management team to help improve the products and services we offer. We may personally follow up on your feedback if necessary. This information will not be used for any other purpose or distributed to third parties.

Security

All information gathered on this website is encrypted and protected against disclosure to third parties.

Legal Disclaimer

Sunterra reserves the right to disclose your personal information if required to do so by law or legal process.