We’re Hiring:

Bakery Department Lead - Keynote - Calgary

At Sunterra, we are always looking for motivated and passionate Leaders with a proven record of providing legendary service to customers and growing sales. In this exciting role, you will lead, coach and motivate Bakery Team Members to improve productivity, engagement and retention within our Bakery Department.
We are looking for someone to lead a from scratch production department. You will supervise, coach, and coordinate the activities of Team Members who produce, portion, and serve various bakery products, and assure that all objectives and goals of the department and store, as communicated by the Market Manager, and leadership team, are met or exceeded. You will ensure a positive company image by providing legendary customer service and exceptional leadership!
Duties and Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

- Training team members to provide superior “legendary” customer service
- Coaching and developing of team members on daily tasks
- Responsible for all assigned orders and ensuring the order guides are being completed properly
- Setting routines for team members to follow in order to monitor production levels
- Weekly meetings with the management team to discuss sales and action plans for sales increase
- Monthly inventory of Bakery department
- Checking orders to guarantee accuracy, signing off on invoices.

Planning and Execution:

- Follow through with routines to maximize productivity and work on time management
- Work with management team in order to utilize management information tools and analyze financial reports to identify and address trends and issues in Bakery performance.

Team Member Development & Team Building
- Providing Bakery Team Members with, coaching, feedback, and developmental opportunities, and building effective teams.
- Actively manages Bakery Team Members and works with the Management team to regularly conduct performance assessments (3 month, 6 month, one
year & annually) providing feedback, and setting challenging goals to improve Team Member performance.
- Follow up with Bakery team on performance, verbal and written warnings depending on the issues.
- Setting up daily and weekly targets for bakery items, with main focus on items which are down over previous year, these should be reviewed with the
bakery team and the market manager at the weekly meetings.

Production Focus:

- Lead a from scratch high volume production department.
- Estimate and order ingredients and supplies.
- Monitor customer order summaries and completion to guarantee quality and accuracy.
- Maintain records of stock, repairs, sales, and wastage.
- Organize frequent inventory of department.
- Ensure all standardized recipes are being followed without deviation.
- Reporting any recipe errors or concerns immediately to the Standardization Chef/Market Management.
- Ensure that food products and customer service meet Sunterra quality standards.
- Demonstrate growth in product knowledge, including awareness of product changes, promotions, and seasonal trends.
- Control and maintain records of inventory, monitor product cost, and inform management.
- Resolve customer complaints and ensure health and safety regulations are followed.
- Waste bin execution.
- Selection of new Team Members and assist in the development of policies, procedures, and budgets.
- Follow and monitor sanitation checklists and log sheets.
- Set Team Member work schedules and monitor Team Member performance.
- Train and coach Team Members in job role duties and health and safety procedures.
- Setting up daily and weekly targets for bakery items, with main focus on items which are down over previous year, these should be reviewed with the bakery
team and the market manager at the weekly meetings.
- Maintaining a full, colorful and abundant showcase, with attention to product rotation signage.
- Responsible for all promotional and holiday roll-outs
- Cover bakery shifts when required.
- Previous experience in commercial bakery or kitchen production experience
- Previous experience in food service management/leadership
- Post-Secondary in Baking & Pastry Arts preferred
- Experience within a commercial bakery
- Excellent customer service skills
- Excellent communications skills
- Managerial or supervisory skills
- Competency in time management and target completions
- Understanding of ordering, budgeting and sales analysis

Working Conditions:?

Standing and/or walking for extended periods of time.
Some exposure to temperature variations and wet conditions.
May walk and work on uneven surfaces.
Working around hot surfaces (grills, stoves, ovens, etc.)
Working with knives and slicing machines
Requires some reaching above and below shoulder height.
Repetitive use of hands with power grasping and fine manipulation.
Repetitive stretching and lifting required.
Lifting of items up to 40 pounds (over 40 requires a team lift)
WHIMS and Food Safety certification requirement (Sunterra will provide online training)

Reports to:

Market Manager / Assistant Market Manager

Just like finishing a hard day's work on the farm, working at Sunterra will provide you with a sense of ownership, pride and the satisfaction of a job well done. You'll feel a sense of belonging when you join our growing Sunterra family as well as a sense of fulfillment as Full time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all products in-store!

Roll up your sleeves and apply today!

Signature Sunterra
Three-Course Feasts


Let us make tonight easy!
Cooking Classes
Fresh Rewards
Feature Stories


We are farmers, butchers, chefs, bakers and baristas. But above all else, we are passionate food experts.

Learn more


We value our Team Members as much as our loyal customers, and we want you to be part of our amazing team.

Come see what it’s like to work with us


Sign up for our biweekly newsletter to keep up-to-date on new products, find new recipes and learn what items Fresh Rewards members can get for free.

Sign up


The Sunterra ROOTS program defines our behaviour and commitment to the community. We believe in reciprocity, opportunity, openness, trust and service.

Learn more
MARKETbar by Sunterra

MARKETbar by Sunterra

Located on the third floor of Sunterra Market Keynote, MARKETbar offers fresh, casual food in a beautiful modern setting with great views of the city.

Take a look inside